FAQs
Frequently Asked Questions
🏢 About LKCJ
Of course we are legit!
About LKCJ: Your Trusted Toy Gun Specialist
Company Introduction
LKCJ is a professional toy gun retailer established in 2020. We specialize in providing high-quality, diverse toy gun products to customers worldwide. As an experienced online store, we prioritize understanding and meeting our customers' expectations.
Our Commitment
Quality & Safety Assurance: All products undergo strict quality control, compliance with international safety standards, sourced exclusively from reliable suppliers.
Customer-Centric Service: Knowledgeable team with industry expertise, dedicated to delivering exceptional shopping experiences, committed to helping you find the perfect product.
Competitive Pricing: Strategic supplier partnerships to reduce costs, affordable prices without compromising quality.
Product Packaging: Custom-designed, high-quality boxes with double-layer foam protection at the bottom ensures safe delivery.
Our Community
Over 10 million followers across platforms:
TikTok: @lkcj_toystore
YouTube: @LKCJ-Toys
Contact Us
For any inquiries, please contact our customer service team:
📧 Email: lkcj@theluckylk.com
💳 Payment & Customs Duties
We accept Visa, Mastercard, American Express, Discover, JCB, Apple Pay, and Google Pay. All transactions are secure and encrypted.
No, you won't. We cover all import taxes and customs duties for your order. The price you see at checkout is the final amount you pay – no hidden fees or surprise charges upon delivery.
🚚 Shipping
Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns. Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can conveniently track it on our website via the link provided, or also use the third-party service 17Track.
🔒 About security
Absolutely. We use 256-bit SSL encryption and comply with PCI standards. Your data is never shared.
No, we never store full credit card numbers. All payments are processed by our secure payment partners.
🔄 Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at lkcj@theluckylk.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can change your order within 24 hours of placing your order, before you receive the tracking number, which indicates that the package has been dispatched when you receive the tracking number. You may contact us via lkcj@theluckylk.com to request for change.
🔫 About Gel Blaster
Notes for Newcomers
1. Gel Ball Preparation: Soaking Time: Soak gel balls for at least 6 hours to ensure proper expansion. Ideal Size: Standard size: 7.15mm–7.3mm (optimal for most gel blasters). Too-small gel balls may cause short range or failure to fire. Water Quality Impact: Impure water can result in smaller gel balls. If gel balls are undersized, switch to pure water for better expansion.
2. Loading Gel Balls: Strain water before loading gel balls into magazines to prevent jamming. Use the correct loading port (gel blasters have a dedicated magazine port, different from real guns).
3. Battery Safety & Usage: Correct Connection: Ensure the USB data cable pins are aligned properly—wrong insertion may burn out the battery. Charging & Storage: Fully charge before use. Remove the battery when not in use to extend blaster lifespan.
4. Outdoor Safety: Always attach an orange tip to your gel blaster when using it outdoors for safety and compliance.
Many accessories to decorate and enhance your gel blaster can be purchased in our store's accessories collection, link here: https://theluckylk.com/collections/toy-gun-attachments. The Electric Auto Sifter and Hop-up can make the adult model gel blaster shoot farther and have a straighter trajectory. A more powerful battery allows the gel blaster to shoot faster and with more power. Also available here are metal sights, grips, and many functional accessories.